Managed IT Support
The helpdesk, the monitoring and the day-to-day running — on an unlimited package with no charge per call, per ticket or per fix.
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Everything we cover.
Nine services, one accountable partner — support, cloud, security, backup, communications, infrastructure, hardware and the bespoke software on top.
How it works
Nine services is a list.
What matters is how they land.
Four things are true across every one of them — and they are the reason clients stop shopping around.
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One partner, not five
Most businesses end up with a phone provider, someone who did the website, a cloud reseller and whoever set the server up years ago. When something breaks, each of them has a reason it is not theirs. We take on the whole stack so there is one number to call and no gap for a problem to sit in.
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Fixed price, no meter
Support is an unlimited package: no charge per call, per ticket or per fix, and the price is fixed for the contract term. That matters more than it sounds — the moment people start weighing up whether an issue is worth logging, small problems get left until they are big ones.
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On site, not just online
Remote support handles most things faster than a visit ever could, but not everything. Regular site visits are part of the arrangement, and being in the room now and then is how you notice the things nobody thought to raise a ticket about.
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Documented and yours
Every environment gets written down — what is where, why it was done that way, who the account is with. It is handed over, not held hostage. If you ever move on, you take the documentation with you.
Everything we cover
Nine services. One partner.
Cloud Services
Scalable and secure, sized to what you actually need. Never overkill, never upsold.
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Custom Apps & Integration
Bespoke apps and third-party integrations, built around how you already work.
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Security Services
Cyber security, top-tier anti-virus and EDR, kept current as the threats move.
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Communication Services
Telephony, Teams and instant messaging, so working with everyone stays simple.
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Infrastructure Management
Monitoring, health checks and maintenance — printers to servers and everything between.
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Backup & Recovery
Monitored daily, restore-tested on a schedule, and the results written down.
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Microsoft 365 & SharePoint
Migration, setup and support — email, files, identity and the platform on top.
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Hardware Diagnostics
Fault-finding and repair with well-informed options, not a sales pitch.
Learn moreCommon questions.
Do I have to take all nine services?
No. Most clients start with managed support and add things as they come up — a migration, a security review, an app that would save someone a day a week. The point of one partner is that adding something later does not mean onboarding a new supplier.
What does “unlimited” actually mean?
No charge per call, per ticket or per fix. The package is built around your business and the price holds for the contract term, so a bad month costs you the same as a quiet one.
Are you not a bit far away?
We are in Gloucestershire and work across the South West and Midlands on the ground. We also run the IT for a six-site business entirely remotely, and for a yacht business in the UAE. Distance turns out to be a scheduling problem rather than a technical one.
How quickly do you respond?
Within the hour. Indigo Physio, whose six sites we support entirely remotely, describe the turnaround time as impressive.
Do you sell hardware and licences?
We advise vendor-independently, which means recommending what fits rather than what pays best. Solutions are sized to what you need now and built to grow — never overkill, never upsold.
Not sure which you need?
Tell us what is slowing your business down. We reply within the hour, and the assessment is worth having whether or not you go on to work with us.
Certified, not just experienced.
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AWS Certified Cloud Practitioner
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AWS Certified Solutions Architect – Associate
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Plainsight Security — Silver MSP Partner