Unlimited package

Managed IT support, without the meter running.

Helpdesk, monitoring, site visits and the future growth of your IT — on one fixed price, with no charge per call, per ticket or per fix. Based in Gloucestershire, working across the South West & Midlands and a good deal further.

Start the conversation 01242 388433

What’s covered

Your IT department, without the department.

Managed IT support means we take on the running of your IT — and its future growth — so it stops being something you have to think about. One partner, every layer, documented and explained in plain English.

Unlimited helpdesk

Every call, every ticket, every fix — covered by one fixed price. Nobody hesitates before asking for help.

Proactive monitoring

Monitoring, health checks and maintenance across your whole environment — printers to servers, and everything between.

Regular site visits

Remote-first, but not remote-only. We turn up, walk the floor, and stay close to the people who use the systems.

Growth planning

We look after where your IT is going, not just where it is — spotting the places it could make people more productive.

Plain English

Jargon kept to simple terms anyone can understand, so your team feels confident in their tools — and in themselves.

Documented & yours

Everything we set up is written down and handed over. Your IT stays your IT — no lock-in by obscurity.

The package

Unlimited IT support — actually unlimited.

Most support contracts meter the thing you need most. Ours doesn’t: no charge per call, per ticket or per resolution. The package is tailored to your business, and the price is fixed for the contract term — however the year turns out.

£0

per call, per ticket, per fix — forever, within the package

fixed price, agreed up front and held for the contract term

1hr

to a reply — whichever side of the Atlantic the ticket comes from

Where we work

Gloucestershire based. Not Gloucestershire bound.

Day to day you’ll find us supporting businesses across Gloucestershire, the South West and the Midlands — on site regularly, and on the phone within the hour.

But the same managed support runs a six-location business and a yacht company in the UAE, entirely remotely. If it can be reached, it can be run — so wherever your sites are, they’re covered.

“From setting up and managing our MDM and applications, scoping new equipment, and maintaining field devices, he has been able to do it all remotely and with an impressive turnaround time.”

Indigo Physio — six sites, supported remotely

Getting started is the easy part.

Assess

A structured review of your systems, security and risks. You get a plain-English report and a prioritised plan — whether or not you go on to work with us.

Implement

We fix what is fragile first, then deliver the rest cleanly and with minimal disruption to the working day.

Support

Ongoing monitoring, regular site visits, and close contact with the people who actually use the systems.

Questions

Managed IT support, answered.

What does managed IT support include?

The day-to-day running of your IT and its future growth: an unlimited helpdesk, proactive monitoring and health checks, regular site visits, and close contact with the people who actually use the systems. Printers to servers, and everything in between.

What does “unlimited” actually mean?

No charge per call, per ticket or per fix. The package is tailored to your business and the price is fixed for the contract term — however the year turns out.

How quickly do you respond?

We reply within the hour — whichever side of the Atlantic the ticket comes from.

Can you support multi-site or remote businesses?

Yes. We run the complete IT operation of a six-location business from Gloucestershire, entirely remotely. Distance is a scheduling problem, not a technical one.

Which areas do you cover?

We are based in Gloucestershire and work across the South West & Midlands, with remote support far beyond — including a yacht business in the UAE today.

Will you make us replace what we already use?

No. Solutions are right-sized to what you actually need — never overkill, never upsold — and they scale up when you do.

Goes well with

Client story “I stopped thinking of them as an MSP a long time ago.” A Chief Information Officer on the everyday support, and what came after it — and on the roughly £300,000 a year of software spend they are on track to save. Read the full story

Stop thinking about IT.

Tell us what is slowing your business down. We reply within the hour — no hard sell, no jargon, and a plan you keep either way.

Start the conversation Call 01242 388433

Certified, not just experienced.

AWS Certified Cloud Practitioner
AWS Certified Solutions Architect – Associate
Plainsight Security — Silver MSP Partner